Shipping & Warranty

This Shipping & Warranty Policy outlines NEHME JEWELERS' ("we", "us", "our", "NEHME", "NEHME JEWELER", "NEHME JEWELRY", "MIKEY", "MIKEYJEWELER", "MIKEY JEWELRY") shipping procedures and warranty coverage for our products.

SHIPPING POLICY

We offer secure and insured shipping for all our jewelry pieces. Our shipping process includes:

Full insurance coverage for the declared value of your jewelry
Signature required upon delivery
Secure packaging with tamper-evident seals
Tracking information provided for all shipments
International shipping available with appropriate customs documentation

SHIPPING TIMELINES

Standard shipping times vary by location:

Local Delivery (Toronto): 1-2 business days
Domestic (Canada): 2-5 business days
International: 5-10 business days

Please note that shipping times are estimates and may be affected by factors beyond our control, including customs processing and weather conditions.

SHIPPING COSTS

Shipping costs are calculated based on:

Package weight and dimensions
Destination location
Selected shipping method
Insurance value

Free shipping is available for orders over CA$10,000.

DELIVERY REQUIREMENTS

For security reasons:

All packages require a signature upon delivery
Recipient must be 18 years or older
Government-issued photo ID may be required
Packages cannot be left unattended

SHIPPING INSURANCE

All shipments are fully insured against:

Loss during transit
Damage during shipping
Theft during delivery
Customs-related issues

In the event of a shipping claim, we will work with the shipping carrier to resolve the issue promptly.

LIFETIME WARRANTY COVERAGE

NEHME stands behind the quality of our craftsmanship with our comprehensive Lifetime Warranty program. If you believe your ring has a defect, you may send it back to us at any time for an inspection. As each ring is made-to-order and crafted specifically for you, slight variations are to be expected and are not viewed as a defect.

Warranty Coverage

Lifetime warranty for manufacturing defects in materials and workmanship
Annual complimentary cleaning, polishing, prong inspection/retightening, and rhodium plating (for white gold only)

Important Warranty Terms

Warranty does not cover damage from accidents, misuse, unauthorized repairs, or excessive wear and tear
After the first year, repairs for stone security and metal integrity may be subject to service fees
Warranty is void if issues arise from third-party modifications or repairs without express written authorization from NEHME
Shipping costs for warranty claims are the client's responsibility
Warranty coverage does not replace insurance—we strongly recommend obtaining insurance for loss, theft, damage, disappearance, and worldwide travel. This does not entitle the client to any replacements of gemstones or accidental damage. For more information, visit Terms of Sale

Unusual or Extreme Wear

The following are examples of unusual or extreme wear that are not covered under warranty:

Exposure to harsh chemicals (e.g., bleach, household cleaners, pool chemicals)
Excessive physical impact or trauma (e.g., dropping the item, hitting it against hard surfaces)
Prolonged exposure to extreme temperatures
Activities such as wearing jewelry during sports, heavy lifting, or manual labor
Damage due to improper storage (e.g., storing jewelry with other hard objects or in damp environments)

WARRANTY EXCLUSIONS

The warranty does not cover:

Damage from accidents, impact, or physical trauma
Loss of stones or components due to wear or impact
Damage from exposure to chemicals, cleaning agents, or harsh environments
Alterations or repairs performed by unauthorized jewelers
Normal wear and tear beyond the first year
Damage from improper storage, handling, or cleaning methods
Scratches, dents, or surface wear from regular use
Damage from exposure to extreme temperatures or environmental conditions
Loss or theft of jewelry pieces
Damage from contact with hard surfaces or abrasive materials

WARRANTY CLAIMS

To file a warranty claim:

Contact us within 24 hours of discovering the issue
Provide clear, detailed photos of the damage from multiple angles
Include original purchase documentation, certificates, appraisals, and warranty card
Describe the circumstances and timeline of when the issue was discovered
Provide any relevant maintenance, inspection, or repair history
Include your contact information and preferred method of communication

All warranty claims will be evaluated within 48 hours. If approved, repairs will be completed within our standard repair timelines. If denied, we will provide a detailed explanation of the decision.

REPAIR SERVICES

Our repair services include:

Stone tightening and replacement
Metal repair and restoration
Ring sizing and adjustments
Polishing and refinishing
Clasp and setting repairs

REPAIR TIMELINES

Standard repair times:

Minor repairs: 1-2 weeks
Major repairs: 2-4 weeks
Custom work: 4-6 weeks

Actual repair times may vary based on the complexity of the work and current workload.

REPAIR COSTS

Repair costs are determined by:

Type of repair required
Materials needed
Labor time required
Warranty coverage status

INSURANCE RECOMMENDATIONS

We strongly recommend:

Obtaining separate jewelry insurance. For more information, visit Terms of Sale.
Regular appraisals (every 2-3 years)
Documentation of all repairs and modifications
Safe storage and handling practices

MAINTENANCE REQUIREMENTS & RECOMMENDATIONS

To aid in maintaining warranty coverage:

Annual inspection recommended
Professional cleaning every 6 months
Proper storage when not in use

CONTACT INFORMATION

For shipping inquiries or warranty claims, please contact us at:

Email: contact@nehmejewelers.com
Phone: +1 (647) 928-7609

POLICY UPDATES

We reserve the right to modify this Shipping & Warranty Policy at any time. Changes will be effective immediately upon posting to our website.